New London Homeless Hospitality Center is an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, sex, military status, age, disability, sexual orientation, gender identity, genetic information, creed, citizenship status, or any other characteristic protected by federal, state or local laws. This policy applies to all of New London Homeless Hospitality Center's hiring practices, and to all terms and conditions of employment.
Shelter Operations Manager
The New London Homeless Hospitality Center is seeking a Shelter Operations Manager. In this role, you would
lead a team of approximately nine staff helping provide an effective, safe, and welcoming daytime and overnight
space for adults experiencing homelessness. The shelter (located at 325 Huntington Street in New London)
provides a forty-bed overnight shelter and a daytime hospitality center. In the winter, the regular overnight shelter is
expanded to include a warming center. The shelter includes a specialized respite section for individuals with
special medical needs and a section dedicated to veterans.
The Shelter Operations Manager’s work is coordinated with a Shelter Services Manager whose primary focus is
working one-on-one with shelter guests, a VA case manager providing enhanced supports for veterans in the
shelter and a respite coordinator.
This position requires strong leadership skills to support staff and volunteers in creating a safe and welcoming
space from which people can do the hard work of charting a path out of homelessness. For a full job description, and how to apply, click here.
Each year the New London Homeless Hospitality Center supports over a hundred people experiencing homelessness as they return to permanent housing. For some this support is modest—maybe just help with a security deposit. For some this support includes help finding available units and longer-term rental assistance. For a small number this support also includes help linking to resources including employment supports. Housing Specialists work across all these levels of need to help minimize the time people spend experiencing homelessness and maximize housing stability in the participant’s new home.
The Housing Specialist will:
support the housing search for HHC guests, participants in other CAN programs, and victims of domestic violence.
increase landlord motivation to work with HHC by responding to concerns related to tenants referred by HHC.
support housing stability by facilitating access to rental assistance for those eligible, helping tenants comply with lease terms, supporting the development of housing plans to address participant priorities and increase income. A more detailed job description is available on our website at NLHHC.org.
Demonstrated skills in maximizing engagement, skill building, and providing person-centered supports.
Highly organized with demonstrated ability to pay attention to detail and undertake multiple tasks on a daily basis.
Valid driver’s license with no points.
Ability to communicate in Spanish a plus.
This is a full-time position. Initial compensation is between $17.00-$19.00 per hour depending on experience. For full details including how to apply, click here.
Evening Shelter Staff
Shelter staff are responsible for supporting the operation of the evening and overnight shelter. Shelter operations staff report to the assigned shelter supervisor on a day-to-day basis and to the Shelter Manager overall. Shelter operations staff may be assigned to the main shelter or to the Warming Center during the winter months. Click here for a full description and to apply
Winter Shelter Operations Staff
Shelter Operations staff work to provide welcoming, safe, and supportive overnight shelter at our location on State Pier Road in New London. Click here for a full description
Winter Shelter Support Staff
Under the supervision of the Shelter Manager or Shelter supervisor, shelter support
staff completes a wide variety of tasks including cleaning, restocking supplies, minor
maintenance, driving and grounds work. Within this scope of work, Shelter Support Staff duties
will vary day to day based on shelter needs. Specific responsibilities on any particular day will
be assigned by the Shelter Supervisor and/or Shelter Manager.. Click here for a full description.